Returns & Exchanges
At House of Kpop, we want you to love your merchandise, which is why we offer a 30-day return window for all official albums and apparel in their original, sealed condition. Please note that opened media or items with missing inclusions cannot be accepted for health and collectible integrity reasons.
Initiate Your Request
Log into your account portal or contact our support team with your order number and photos of the items you wish to return.
Secure Packaging
Carefully pack your items in their original packaging, ensuring that albums are protected from corner damage and all photocards or posters are included.
Ship the Package
Affix the provided return shipping label to your parcel and drop it off at any authorized carrier location within 7 days of approval.
Inspection and Refund
Once our warehouse team verifies the condition of the goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing